Crinkerland Refund Policy
The terms “we”, “us” and “our” refer to Crinkerland.
If you are not satisfied with your service or deliverable, our first course of action is to revamp and redeliver the work or deliverable to your satisfaction, credit “demands” to your Marketing on Demand package or provide alternative credits to your account for additional services. If you are still not satisfied with the service or deliverable, Crinkerland will offer you a 100% refund (see schedule below based on services).
Brand on Demand: 100 % refund of flat rate for services
Story on Demand: 100 % refund of flat rate for services
Brain Dump: 100 % refund of flat rate for services
Straight Talk: 100 % refund of flat rate for services
Marketing on Demand: Prorated refund for number of unsatisfactory requests out of monthly package
Cancellation of Annual Commitment is subject to retroactive repayment of the annual commitment discount vs month to month fee, plus an additional 10% administrative fee, for a minimum of 6 months and maximum of 12 months.
If you request a refund for services and work performed, you forfeit all rights to utilize disputed deliverable or work (including but not limited to: artwork, strategy, name, brand, story, writing, ideas, etc).
If you request a refund and we discover you are utilizing disputed delivered work, you will be required to pay the refunded amount and subject to royalties for length of time you utilized work without authorization.
Refunds will be issued within 3 business days of approved request.
Crinkerland reserves the right to refuse service to customers who excessively request refunds for work performed.